Manager Learns to Pause
A new manager tended to jump into solutions. She adopted a ninety-second pre-one-on-one ritual: intention, one observable behavior, one curious question. Direct reports reported feeling calmer and clearer. Performance conversations shifted from justification to exploration, uncovering blockers earlier. The manager later said the practice freed her from rescuing and invited shared ownership. The team’s quarterly goals hit green, and turnover risk eased because people felt guided, not judged, even under aggressive timelines.